Policies for The Canyon Villa A Luxurious and Intimate Inn
The Canyon Villa is designed and operated for an adult clientele seeking a romantic and tranquil atmosphere, and is therefore unsuitable for children under 21 years of age.
We love animals, but we ask that you do not bring them with you during your stay. We would be happy to assist you in making reservations at a nearby kennel.
The Canyon Villa is located in a High Danger Fire Area; therefore we are a non-smoking, tobacco-free, vapor-free property both inside and out for the safety, health and courtesy of all our guests. Smoking is considered “damages.” Food is not permitted in the Guest Rooms. Guests are financially responsible for any damages to the rooms or public spaces. Violation of any of these policies will result in a minimum charge of $500.00 due to the expenses we incur to remediate any damages and the loss of income.
We kindly request that bicycles be secured outside the residence; and hiking footwear be removed before entering your room.
We accept reservations up to 18 months in advance. Please check the website for minimum stay requirements, as it varies throughout the year. All room rates are subject to Transient Occupancy Tax. To secure your reservation, full payment is required at the time of booking. We accept Visa, MasterCard and American Express. Online reservations require presentation of a valid credit card upon check-in for incidentals. We reserve the right to cancel or deny any reservations.
Due to our intimate size, any cancellation affects us greatly. Please understand, we must maintain a firm cancellation policy for non-arrival or early departure.
For cancellations requested more than thirty days prior to arrival we will refund your payment, less a 10% administrative fee; or we can hold your payment and apply it in full towards a future booking.
For cancellations requested thirty days or less prior to arrival, we must hold you financially responsible for the entire length of your booked stay.
Modifications to your reservation requested, more than 30 days prior to arrival, are accepted subject to availability. We are unable to accommodate any modifications to your reservation 30 days or less prior to your arrival.
We realize that travel itineraries can have unexpected changes. For peace of mind when planning your travel, consider purchasing trip insurance.
CHECK IN & CHECK OUT
Check-in time is between 3:00 p.m. and 6:00 p.m. Checkout is before 11:00 a.m. on your departure date. Please call us to make special arrangements should you need to check-in earlier than 3:00 p.m. or later than 6:00 p.m.
By booking your reservation you acknowledge and fully agree to our policies.
Effective August 4, 2018
If you have any questions about our policies, please feel free to call or email us.