Policies
Policies for The Canyon Villa A Luxurious Inn
POLICIES
The Canyon Villa is designed and operated to provide a serene and romantic atmosphere, perfect for adults seeking tranquility. To maintain this peaceful environment, our property is unsuitable for persons under 21.
We love animals, but we firmly request that you do not bring them with you during your stay.
The Canyon Villa, located in a High-Fire-Danger Area, is a non-smoking, tobacco-free, vapor-free property inside and out. Smoking is considered “damages.” This policy is for the health and courtesy of all our guests and is a testament to our meticulous care for our property.
Food is prohibited in the Guest Rooms, and outside meal service is prohibited on the property after Wine Hour.
Guests are financially responsible for any damages or missing items in the rooms or public spaces.
We request that bicycles be secured outside the residence to avoid potential damage to the property. Outdoor footwear must be removed before entering your room to maintain the cleanliness of our accommodations.
Violation of any of these policies will result in a minimum charge of $500.00 due to the expenses we incur to remediate any damages, replace missing items, and the loss of income.
RESERVATIONS
We accept reservations up to 24 months in advance. Please check the website for minimum stay requirements, which vary throughout the year. All room rates are subject to Transient Occupancy Tax. Full payment is required at the time of booking to secure your reservation. We accept Visa, MasterCard, or Discover cards. Online reservations require the presentation of a valid credit card upon check-in for incidentals. We reserve the right to cancel or deny any reservation.
CHECK-IN & CHECK-OUT
Check-in time is between 3:00 p.m. and 6:00 p.m. Check-out is 11:00 a.m. on your departure date. Please call us to make special arrangements if you need to check in before 3:00 p.m. or after 6:00 p.m.
CANCELLATIONS
Due to our intimate size, any cancellation substantially affects us. Please understand that we must maintain a firm cancellation policy for non-arrival or early departure. The Canyon Villa is not financially responsible for cancellations due to force majeure.
For cancellations made more than thirty days before arrival, we will refund your payment, less a 10% administrative fee, or we can hold your payment as a House Credit and apply it in full towards a future booking.
Modifications to your reservation requested more than 30 days before arrival are accepted, subject to availability. We cannot accommodate any changes to your reservation 30 days or less before your arrival.
For cancellations made thirty days or less before arrival, we must hold you financially responsible for the entire length of your booked stay.
PANDEMIC STATEMENT
We continue to take enhanced health and safety measures for you, our Guests, and our excellent staff. Currently, an inherent risk of exposure to COVID-19, a contagious disease, could exist in any public place where people are present. When visiting The Canyon Villa, rest assured that we have taken all necessary precautions to ensure your safety. You voluntarily assume all risks related to exposure to COVID-19 and agree to hold harmless The Canyon Villa.
By booking your reservation, you acknowledge and fully agree to our policies, terms, and conditions.
TRAVEL INSURANCE
We realize that travel itineraries can have unexpected changes. For peace of mind when planning your travel, please consider purchasing travel insurance for your upcoming trip. We recommend InsureMyTrip. They are the best option for comparing plans and finding the proper coverage. They have thousands of travel insurance plans and a one-of-a-kind recommendation search engine to help travelers find the right plan. They will be there for you before, during, and after your trip should you need anything, most importantly, assisting you with a claim.
ADA COMPLIANCE
Our goal is to provide a wonderful experience in the desirable location of Paso Robles, CA. We strive to create an environment that is welcoming and accommodating for all individuals, including those with hearing, vision, or other disabilities. We built our site with ADA compliance in mind and utilized tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you. Please note that our property is not physically ADA-compliant. Due to the fact that our inn has only four rooms, we do not have to comply to ADA’s physical requirements in and on the property.
1455 Kiler Canyon Road
Paso Robles, CA 93446
(805)238-3362
Owners: William Carter and Katherine Bloxsom-Carter
stay@thecanyonvilla.com
We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://www.thecanyonvilla.com regardless of device type and whether an individual requires assistive technology like a screen reader, font magnification, translation or voice recognition software. Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features here. Note: our property does not have to comply with the American Disabilities Act’s physical requirements for the property and therefore, has no handicap accessible features.
If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at stay@thecanyonvilla.com
Bed and Breakfast Website Accessibility Features
This inn’s website for The Canyon Villa is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:
Navigation Shortcuts
Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.
Structured, Semantic Markup
HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.
Images Visibility
All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.
Standards Compliance
The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.
Our Property Offers The Following Accessibility Features
Property Accessibility Features
Our property has no accessible features for use by the handicapped.
Guest Room Accessibility Features
Our property has no accessible features for use by the handicapped.
Bathroom Accessibility Features
Our property has no accessible features for use by the handicapped.
Accessibility References
- Web Content Accessibility Guidelines (WCAG) 2.0, which explains the reasons behind each guideline.
- Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act.
Browser Help
Optimize the way you view your web browser. If you have difficulty in reading our website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:
Learn about the Accessibility features of these major Internet Browsers below:
- Mozilla Firefox: Click Here for Mozilla Firefox Accessibility Features
- Google Chrome: Click Here for Google Accessibility Features
- Internet Explorer: Click Here for Microsoft Internet Explorer Ease of Access Options
- Apple Safari: Click Here for Apple Accessibility Support
Effective May 18, 2020
If you have any questions about our policies, please feel free to call or email us.
